Commitment to Quality

Kelly Services is committed to quality in processes, measurement and continuous improvement.

As a reflection of our commitment to quality, Kelly operates using Kelly’s Quality Management System (KQMS) throughout our global operations.  The KQMS includes the criteria of various national quality awards, customer criteria as well as the globally recognized ISO 9001:2000 quality standard.  We are ISO 9001 certified in both U.S. and International operations.  This presents a number of significant value to customers including

• A common voice and alignment of Kelly’s operations
• Consistency in processes and contract compliance
• A balanced scorecard of global measurements
• Candidate excellence and retention
• Proactive analysis of trends before they impact customers
• Root cause analysis and problem solving
• Front and back office excellence and integration
• Rapid response and flexibility

Some of the many quality awards Kelly Services has received from customers include:

• The Ford Motor Company awarded Kelly Services Inc. its prestigious "Q1 Preferred Quality Award". In the words of a Ford Quality auditor, "Kelly Services has definitely developed a world-class quality system." Kelly’s Automotive Service Group is currently ISO 9001:2000 certified.
• Kelly became the first staffing services company to receive Intel Corporation’s SCQI (Supplier Continuous Quality Improvement Award.  In presenting the award Intel Corporate Purchasing said “Kelly brings creativity and value, eagerly offering new approaches to sourcing and employee management. They are the first contingent workforce supplier to ever win this level of award from Intel and have set the standard for other Intel suppliers of professional services.”